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Job Title: Workforce Development Manager

Job Location: Phoenix, AZ

Overview: Friendly House, Inc., is a 501(c) 3 non-profit agency located in Phoenix, Arizona whose primary function is to provide a variety of educational and social service programming aimed at addressing the needs of low-income individuals and families, vulnerable populations, and diverse communities. Additionally, Friendly House operates a charter school, Academia del Pueblo, with the mission to provide an academic environment which promotes a culture of high expectations to students from diverse cultures. Friendly House was organized in 1920 as the Phoenix Americanization Committee by a group of Phoenix citizens with the assistance of the United States Department of Education. In our 100-year history, the work of Friendly House has resulted in building resilient communities that are helping to spur economic development, stabilize neighborhoods and revitalize our city.

Position Summary: The Workforce Development Manager will provide overall direction and supervision to Friendly House’s Workforce Programs including the Reentry, APS Linemen Program, Chase Electrical Program as well as various training Program. The Manager will provide Case Management and career advisement to participants in these programs as well as mentoring, employment assistance and supportive services to program participants. The Workforce Development Manager serves as the organization's representative in all matters that involve employment and job development and provides guidance as to what workforce areas the organization should develop and focus.

Hours: Full-time

Job Qualifications

→ A combination of 60 hours college credit and 3 years related experience may substitute for the preferred education (bachelor’s degree), hiring manager will make that determination.

→ Three (3) years-experience in occupational training, combined with at least 60 hours of college credits.

→ Hold or have the ability to Obtain a DPS Fingerprint Clearance Card (IVP).

Preferred Qualifications
→ Bachelor’s degree in education or a related field.

→ One (1) year case management experience with a bachelor’s degree.

Responsibilities
→ Organize and manage recruitment opportunities for program participants and programs.

→ Keep accurate written case records and files that are necessary to meet contractual requirements. Complete and submit state reports by the deadlines.

→ Interview prospective program participants to assess and identify areas of improvement and determine eligibility for Workforce Development programs.

→ Manager is responsible for keeping proper records and maintain accurate notes and documents in the computer system as well as our hard copy files for participants.

→ Counsel and assists clients in understanding causes and contributing factors to their problems and persuades them to identify and utilize personal and external resources to resolve or alleviate those problems.

→ Act as a liaison between clients and community agencies to help provide resources and meet client goals. Arranges services with providers as required by case plans and provides referrals to supportive services.

→ Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

→ Participate in monthly financial meetings with controller and anticipate budgetary needs.

→ Manage, train, and guide any staff within the workforce area. Provide feedback, guidance, and reviews to staff. Complete timesheets and documents needed for HR.

→ Identify workforce development needs in the community and research grant opportunities.

→ Provide bi-monthly updates to supervisor and work with other departments when necessary to provide comprehensive services to clients.

→ Be the organization key person with all areas relating to Workforce Development.

→ Perform/complete other related duties as assigned.